Terms and Conditions

General Provisions

1.1 These terms and conditions (hereinafter referred to as the “Terms”) constitute a binding agreement between you and bitstarz1.ca.

1.2. The bitstarz1.ca website (hereinafter referred to as the “Casino”, “Site”, “Company”, “We”, “Us”, “Our”) is operated by Gareton BV, a company established under the laws of Curaçao and having its registered office at Landhuis Zuikertuin at Zuikertuintjeweg z/n, Willemstad, Curaçao, registration number 160656. Gareton BV operates under license No. OGL/2024/165/0185 issued by the Curaçao Gaming Authority (CGA), strictly observing all applicable requirements under the relevant legislation and license.

1.3. These Terms and Conditions apply to your (hereinafter referred to as “You” or “Player”) use of games on the bitstarz1.ca website via the Internet, mobile or any other platform.

1.4. Please read the Rules carefully before using any games offered on our Website. By registering on the Website, you agree to the Terms and Conditions. If you disagree with any of the Rules, you should not continue to use the Website.

1.5. The Casino reserves the right to amend the Terms and Conditions at its sole discretion. By accepting these Terms and Conditions, you confirm your full agreement and undertake to comply with the Terms and Conditions, including any periodic amendments.

1.6. Players may be notified of changes to the Rules within a reasonable timeframe and will be informed accordingly. Changes to the Rules require the Player’s consent to the updated version of the Terms of Use. If consent is not provided, the Player is guaranteed a refund of any funds remaining in their game account. This rule takes precedence over the payment policy in all cases where not expressly stated otherwise.

1.7. The current English version of the Terms and Conditions prevails over other versions and translations. In any disputes related to the Terms and Conditions, the current English version shall prevail.

1.8. If any provision of the Terms and Conditions is found to be invalid by a court decision, all other provisions shall remain in force.

1.9. By accepting these Terms and Conditions, you also agree to comply with all policies, rules and guidelines published on the Site, including, but not limited to, the Privacy Policy, Bonus Terms and Conditions and Responsible Gaming Guidelines.2.

Responsibility of the parties

2.1. Responsibility for compliance with these Terms and Conditions is distributed as follows:

2.1.1. “Casino” (“Company”, “We”, “Us”, “Our”, “Site”) – a provider of services that you use for entertainment purposes;

2.1.2. “You” (“Player”, “Your”) – the end user, a participant in gambling in a casino;

2.2. By accepting these Terms and Conditions, you acknowledge that gambling may result in loss of funds. The Casino is not liable for any financial losses incurred as a result of your use of the Website.

2.3. In the unlikely event that any bet has been confirmed or any payment has been made in error, the Casino reserves the right to take the following actions:

2.3.1. cancel all bets containing such an error, completely returning the account state to its previous state;

2.3.2. correct the error by recalculating all bets on the correct terms that should have been applied at the time the bet was placed in the absence of the error.

2.4. BitStarz Casino reserves the right to decline or limit bets. Players may not wager an amount greater than their current balance. Winnings are credited to the Player’s game balance.

2.5. Communication during gameplay on the Website is based on the same principles of communication accepted in society. This means that Players must not engage in rudeness in communication and should strive to avoid offensive or provocative statements.

2.6. BitStarz Casino reserves the right to request documents from the Player to verify the account in case of suspicious or fraudulent transactions.

2.7. Player’s Obligations

2.7.1. You agree that all information provided by you to bitstarz1.ca during the term of this Agreement is accurate, complete and current, and you undertake to promptly notify the Casino of any changes to this information;

2.7.2. You agree not to engage in collusion, fraudulent, manipulative, or other illegal activity related to your participation or the participation of third parties in any Games, and not to use any additional software, technical methods, or hardware devices in the game. bitstarz1.ca reserves the right to invalidate any bet in the event of such behavior;

2.7.3. You understand that the price of Bitcoin, depending on the market rate, may fluctuate significantly;

2.7.4. You are prohibited from using payment methods belonging to third parties. If an investigation reveals that you have violated this provision, your winnings will be confiscated and the original deposit will be returned to the owner of the payment method. The Company is not responsible for any lost funds deposited using payment methods not belonging to you.

2.8. Limitation of Liability

2.8.1. You access the Website and participate in the Games at your own risk. The Website and Games are provided without any warranties, express or implied.

2.8.2. The Casino is not responsible for problems related to hardware or software malfunctions, interruptions or loss of internet connection, or any other technical problems that may prevent your access to the Site or disrupt the gaming process.

2.8.3. Without prejudice to the generality of the above provision, the Casino, its directors, employees, partners and service providers:

2.8.3.1. do not warrant that the software or the Site are fit for any particular purpose;

2.8.3.2. do not guarantee that the software and the Site are free from errors;

2.8.3.3. do not guarantee that the Site and/or Games will be available without interruption;

2.8.3.4. shall not be liable for any losses, expenses or damages – direct, indirect, special, consequential, incidental or otherwise, arising in connection with your use of the Site or participation in the Games.

2.8.4. You hereby agree to fully indemnify BitStarz Casino (its management, employees, partners and service providers) from any material or other liability for any costs, bills, losses, damages, claims and obligations that may arise for any reason in connection with the Player’s use of the BitStarz Casino website or games.

2.8.5. You acknowledge that the Casino has the sole right to determine whether these Terms and Conditions have been violated, which may result in sanctions such as temporary blocking, restrictions on access to communication channels, or a permanent ban from gambling on the Site.

2.8.6. No information published on the Website or on behalf of BitStarz Casino constitutes an offer or recommendation for any investment. Information and data presented on the Website or on behalf of BitStarz Casino should not be used for trading securities or making any other investments. Links to other websites do not constitute an endorsement of the relevant websites, their owners, or their content and should not be construed as such. BitStarz Casino strongly recommends conducting independent research before making any financial or investment decisions, and also recommends consulting authorized professional advisors.

2.8.7. If the Player breaches any provision of these Terms and Conditions, or if bitstarz1.ca has reasonable grounds to believe that such breach has occurred, bitstarz1.ca reserves the right not to open, temporarily or permanently close the Player’s account, and to refuse to pay out any winnings to the Player and to consider such funds as compensation for losses caused to BitStarz Casino by the Player.3.

Prohibited countries

3.1. The Casino only accepts players from countries and geographic regions where online casinos are legally permitted. By agreeing to the Terms and Conditions, you confirm that you are solely responsible for participating in the gambling offered on the Website and for complying with the laws applicable to you in your jurisdiction.

3.2. Depositing real funds and playing for real money is governed by the laws of your country, and compliance with these laws is your sole responsibility. Players are strongly advised to familiarize themselves with current gambling laws and regulations before participating in games on the Website.

3.3. The Casino reserves the right to conduct a KYC (Know Your Customer) verification procedure. If a Player has made a payment in violation of this policy regarding restricted countries, the Casino cannot guarantee a refund, but will take reasonable steps to ensure such a refund.

3.4. Any winnings received from a bonus, regardless of the reason for its accrual, are considered invalid if the bonus was issued to a Player from a prohibited country or a country with restricted rights to use bonuses.

3.5. Further information on countries restricted from using bonuses is available in the Bonus Terms and Conditions .

3.6. Users from the following countries and their territories (“Restricted Countries List”) are not allowed to deposit or wager real money: United States, Puerto Rico, Greece, United Kingdom (including all Overseas Territories), Isle of Man, Jersey, Gibraltar, Spain, France and its Overseas Territories (Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, Saint Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Slovakia, Belgium, Netherlands Antilles, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d’Ivoire, Sudan, Liberia, Syria, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Czech Republic, Serbia, Cuba, Portugal, Georgia, Hungary, Ukraine, Belarus, Estonia, Bulgaria, Latvia, Liechtenstein, Poland, Romania, Cyprus, Brazil, and Curaçao. This restriction applies to both fiat and cryptocurrency gambling.

3.7. The casino cannot guarantee successful processing of withdrawals or refunds in the event of a player’s violation of the policy regarding prohibited countries.4.

Game availability

4.1. By accepting these Rules, the Player confirms that they know and understand the rules of the games presented on the Website. The Player may, at their own discretion, review the theoretical return to player (RTP) value for any specific game.

4.2. Some games may not be available in certain regions depending on the policies of game providers, which may change from time to time.

4.3. Using a VPN to bypass blocks imposed by gaming providers is strictly prohibited and may result in confiscation of winnings.

4.3.1. Absolute prohibition

NetEnt games are not available to companies operating in the following jurisdictions (regardless of whether the game provider operates in the relevant jurisdictions) without the appropriate licenses:

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Switzerland, United Kingdom, United States.

4.3.2. Restricted areas

NetEnt games are not available in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States, Yemen, Zimbabwe.

4.3.3. Prohibited areas for branded games

The following NetEnt branded games are subject to additional restrictions as described below:

4.3.3.1. In addition to the territories listed in paragraph 2, the Planet of the Apes slot is not available for the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

4.3.3.2. In addition to the territories listed in paragraph 2, the Vikings slot is not available for the following territories: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, USA.

4.3.3.3. In addition to the territories listed in paragraph 2, the Narcos slot is not available for the following territories: Indonesia, South Korea.

4.3.3.4. In addition to the territories listed in paragraph 2, the Street Fighter slot is not available for the following territories: Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Sint Eustatius, Saint Kitts and Nevis, Saint Lucia, Sint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, USA, Uruguay, US Virgin Islands, Venezuela.

4.3.3.5. In addition to the territories listed in paragraph 2, the Fashion TV slot is not available for the following territories: Cuba, Jordan, Turkey, Saudi Arabia.

4.4. Universal Monsters slots (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) are only available in the following territories: Andorra, Austria, Armenia, Azerbaijan, Bosnia and Herzegovina, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

4.5. Players from Canada are not able to play games from NYX.5.

Taxes and fees

5.1 You are solely responsible for paying any taxes and fees that may be levied on any winnings under the laws of your country of residence.6.

Using a game account

6.1. Right to Use bitstarz1.ca Services

You may use the Games only if:

6.1.1. You are over 18 years of age or have reached another age of majority established by the current legislation of your country of residence;

6.1.2. The legislation applicable to you allows you to use the Games offered on the Site;

6.1.3. You use the games only for personal, non-professional interests – for the purpose of relaxation or entertainment;

6.1.4. You use the Games on your own behalf and not on behalf of any other person.

6.2. Account registration

6.2.1. To be able to place bets, the Player must register an account on the Site (“Game Account”).

6.2.2. Only one account is permitted. Only one account per residence, IP address, or device. If a Player attempts to create more than one account, all such accounts may be blocked or closed, and any bets canceled. Any deposits, winnings, and bonuses received while maintaining duplicate accounts will be forfeited and claimed by BitStarz Casino, including the return by the Player, at our request, of any funds withdrawn from the duplicate account. To create a new account, the Player must submit a corresponding request via online chat or by email to [email protected]. Once a new account is opened, the old one will be closed. If a Player notices that they have multiple accounts, they must immediately notify BitStarz Casino. Otherwise, the Player’s accounts may be blocked.

6.2.3. The Player must enter all required information requested in the registration form, including a valid email address. Otherwise, BitStarz Casino cannot guarantee assistance in password recovery or confirmation of certain withdrawals. It is the Player’s sole responsibility to ensure that the information they provide is accurate, complete, and correct.

6.2.4. During the registration process, the Player must select a username and password. Ensuring the safety and security of this data is the Player’s personal responsibility. Under no circumstances should the Player entrust their personal data to anyone. BitStarz Casino is not responsible for the misuse of the Player’s account by third parties if the Player (intentionally or accidentally, actively or passively) discloses their personal data to third parties.

6.2.5. BitStarz Casino reserves the right to refuse account registration or close a Player’s account. However, all virtual funds in the account will be returned to the Player, and all obligations specified in the agreement will be fulfilled.

6.3. Account closure

6.3.1. A player may close their account by contacting support. When closing an account, BitStarz Casino will refund any remaining funds, minus any transaction fees associated with processing the relevant payment. The payment method for the refund is selected at BitStarz Casino’s sole discretion.

6.3.2. BitStarz Casino reserves the exclusive right, without stating reasons and/or prior notice, to close the Player’s account and return to the Player the remaining funds in it, less the transaction fees for processing the relevant payment.

6.3.3. The Company reserves the right to request proof of age from the Player, as well as to restrict access to the Site or temporarily block the Game Account if the Player is unable to provide appropriate proof.7.

Verification (KYC)

7.1. The KYC verification procedure is a mandatory check of the player’s identity, aimed at ensuring that:

7.1.1 the account owner is a real person;

7.1.2. the deposited funds are of legal origin and belong to the account owner;

7.1.3. funds received by the Player from the Casino will be credited to the relevant payment account and to the appropriate recipient.

7.2. Below is a list of typical documents required for verification. Please note that the Casino reserves the right to request additional documents at its sole discretion.

7.2.1. Proof of identity: a government issued identity document which must contain the following information: full name, date of birth, date of issue/expiry date and photograph.

Examples: passport, identity card, driver’s license.

7.2.2. Payment confirmation: a document confirming that you have made a payment at the Casino. Typically, it should contain information about the amount debited, the name of the payment account holder, and the transaction date. However, given the variety of available payment methods, the verification procedure may vary slightly.

7.2.3. Proof of Address: A document confirming your residential address as provided during registration. It must include your full name, residential address, and the date of issue or expiration. Please note that the document must be issued no more than 90 days (3 months) ago.

7.3. Once the verification process is complete, you will be notified by email. You can also check the status of the process yourself by contacting support. Please note that completing the verification process does not preclude the casino from requesting additional documents (including, but not limited to, a new ID if your previous one has expired, proof of address if it has changed, etc.).

7.4. Failure to provide the documents required for the verification procedure will prevent you from receiving payouts from the Casino. You will be notified of this by email. The Casino will make reasonable efforts and multiple attempts to contact you using the contact information specified in your account. Please note: failure to respond or refusal to complete the verification procedures may result in temporary or permanent account closure. Funds available in your game balance at the time of account closure are subject to payment only after successful verification.

7.5. The Casino reserves the right to withhold any funds obtained illegally or in violation of the Terms and Conditions.8.

Payments

8.1. Players can only participate in games if they have sufficient funds in their account. To top up their balance, they can use the payment methods available on the website. BitStarz Casino does not provide any type of loan for playing games.

8.2. Under certain circumstances, BitStarz Casino may credit a so-called “bonus” to the Player’s account. The terms and conditions for receiving the bonus (e.g., for the first deposit) and its amount are determined by BitStarz Casino and periodically displayed on the Website. Information about currently active promotions is available at the following link . If the account contains both virtual and bonus funds, the bonus funds will only be available for play once the virtual funds are depleted. If the Player withdraws the principal deposit amount before the bonus wagering requirements are met, the bonus funds and any winnings obtained while playing with the bonus will be deducted from the balance.

8.3 Please note that bonuses are subject to specific terms and conditions (“Bonus Terms and Conditions”), which are available at the following link ( Bonus Terms and Conditions ).

8.4. The Player may unsubscribe from receiving promotional emails at any time. However, even in the event of such an unsubscribe, BitStarz Casino reserves the right to send out emails containing important information about the Player’s account.

8.5. BitStarz Casino is not a financial institution and should not be treated as such. Funds in the Player’s account do not earn any interest. The Casino also does not provide currency exchange services (including the exchange of fiat currencies for cryptocurrencies and vice versa).

8.6. Deposits

8.6.1. To deposit virtual funds into their account, the Player can transfer them from their personal e-wallet or account using one of the available payment systems. The maximum deposit amount depends on the selected payment method and will be displayed during the payment method selection process.

8.6.2. The deposited amount becomes available in the account after a certain period of time following the deposit confirmation. To withdraw funds, all previous deposits must be confirmed.

8.6.3. BitStarz Casino reserves the right to use additional procedures and means of player identity verification (KYC – Know Your Client procedure) when crediting deposits to the player’s account. This may include (but is not limited to) a selfie of the player holding an identification document.

8.6.4. The Player is solely responsible for ensuring that all documents provided for verification are genuine. False or inauthentic documents, as well as knowingly false personal information, may result in the confiscation of the Player’s deposits and winnings.

8.6.5. BitStarz Casino is not an exchange service and does not convert currencies, including between cryptocurrencies and fiat currencies.

8.6.6. Only bank cards or e-wallets owned by the Player may be used to make deposits. The full name of the bank card holder, as well as the personal information in the profiles of any other payment methods used for deposits or withdrawals, must match the personal information in the Player’s BitStarz Casino account.

8.6.7. Deposit amounts may be displayed in EUR or USD on your bank statement. Your bank may impose additional fees for currency conversion.

8.6.8. When making a deposit in one of the cryptocurrencies, please ensure that the amount is equal to or exceeds the minimum deposit amount for the corresponding currency, as specified in the “Deposit” section. Deposits below the established minimum cannot be processed by the payment system, will not be credited to the account, and cannot be refunded.

8.6.9. If a Player mistakenly sends funds in one cryptocurrency to a wallet address associated with another cryptocurrency (e.g., BTC to a BCH address), BitStarz Casino does not provide any means of recovering the lost funds. If the payment amount exceeds $5,000, BitStarz Casino may, at the Player’s request and subject to an additional fee of 0.1 BTC, initiate an attempt to recover the lost funds. However, even in this case, no guarantee of successful recovery is provided.

Please note that any erroneous deposit must be reported within 7 days of its completion. This procedure is standard currency exchange practice. Furthermore, it is not possible to recover private keys for BTC.

8.6.10. All payments via the Paysafe system are processed through Gareton BV.

8.7. Payments

8.7.1. BitStarz Casino strives to process payouts instantly or at least within one hour, but in some cases, processing may take longer. Estimated payout times for each available payment system are listed in the “Withdrawals” section.

8.7.2. If any funds or bonuses are mistakenly added to the Player’s account (due to a technical error in the payout table, human error, etc.), these funds or bonuses remain the property of BitStarz Casino and will be debited from the account. If the Player withdraws funds that do not belong to them before the error is noticed, the mistakenly paid amount (without prejudice to the Player’s legal rights) will be considered a debt owed by the Player to BitStarz Casino. In the event of an erroneous deposit, the Player is obligated to immediately notify BitStarz Casino via email.

8.7.3. The player must understand that when placing bets, funds are used immediately, and BitStarz Casino does not provide refunds or cancellations. In the case of particularly large wins, BitStarz Casino reserves the right to split the payout into monthly installments.

8.7.4. BitStarz Casino reserves the right to conduct additional verification procedures when processing payouts. This may include a request for additional documents, including (but not limited to) a photo of the Player’s passport or ID, a photo of a utility bill, and/or bank cards used for deposits. This rule applies to all Players, including those playing with cryptocurrency.

8.7.5. Withdrawals are only possible if the deposited amount has been wagered at least once. This requirement is required by anti-fraud and anti-money laundering regulations. The player is fully responsible for paying all taxes and fees applicable to their winnings in accordance with applicable local laws.

8.7.6. BitStarz Casino supports payouts via Original Credit Transfer (OCT) from Visa and Payment Transfer from Mastercard. Please note: the card used must not be a corporate credit card and must be issued and/or supported in one of the countries included in the list below. Please note that even if the card is issued in one of the supported countries, BitStarz Casino cannot guarantee a successful transaction due to possible blocking by the card issuing bank. Please note that BitStarz Casino’s internal currency is EUR. If the Player uses a different currency, the amount withdrawn from the bank card may be slightly higher than the amount specified during the transaction. This is due to the exchange rate set by the Player’s bank and/or external payment processor.

8.7.7. Payouts via bank transfer are processed in EUR. Please note that certain banks may charge additional fees. All bank transfers are typically processed within three (3) to ten (10) banking days. Please note that direct bank transfer is not available for USD payouts.

8.7.8. If you win a significant amount (as determined by BitStarz Casino), the gaming provider may require additional verification of your winning bets. This means that processing your payout may take more than 10 minutes.

8.7.9. Players depositing in USD can only make withdrawals using EcoPayz, Interac, Instadebit, iDebit, Mifinity, and Muchbetter payment methods. Withdrawals are only available after a minimum deposit using the appropriate payment method and account verification.

8.7.10. Neither BitStarz Casino nor external payment processors charge any fees for processing withdrawals. However, please note that such fees may be charged by the Player’s bank.

8.7.11. BitStarz Casino reserves the right to call the number specified in the Player’s personal profile, which, at the Casino’s discretion, may be required as part of the full verification of the player’s gaming account. Full account verification is a prerequisite for processing withdrawals. BitStarz Casino will make reasonable efforts to contact the Player regarding the withdrawal, but if the Player does not respond (by email or phone) within two (2) weeks of submitting the withdrawal request, the account will be closed due to failed verification.

8.7.12. Providing false or incomplete personal information by the Player may result in the denial of payment and the closure of the Player’s gaming account, with the Player being notified accordingly by email. If necessary, BitStarz Casino may forward information regarding the Player’s actions to the relevant regulatory authorities.

8.7.13. Please note that withdrawals must be made to the same payment method used for the deposit. For example, if winnings were received while playing with a deposit made from a Skrill wallet, the payout must also be made to the same Skrill wallet.

8.8. Refunds

8.8.1. A refund request will only be considered if it is submitted by the Player within the first 24 hours of the relevant transaction (or within 30 calendar days of the transaction if the Player insists that the payment was made by another person who has access to their account).

8.8.2. If the Player made deposits using a bank card, BitStarz Casino reserves the right to make refunds up to the total amount of deposits made using the card. If the total amount of refunds exceeds the total amount of deposits, any remaining balance will be paid using other payment methods.

8.8.3. Any bonuses and winnings will be debited from the Player’s balance before the refund amount is calculated or any payments are made.

8.8.4. In the event that BitStarz Casino or an external payment processor deems any transactions made via a bank card to be of a higher risk for security or legal reasons, the funds in such transactions will be returned to the card in question and the relevant authorities and parties will be notified.

8.8.5. To request a refund, please contact our support team at [email protected] . The following documents are required to process your request (please note that additional documents may be requested):

– photo of identity card;

– a photo or screenshot of the payment system used for the deposit;

– a photo or screenshot of a document confirming your current residential address.9.

Anti-fraud policy

9.1 BitStarz Casino maintains a strict anti-fraud policy and uses a range of specialized tools and practices aimed at identifying fraudulent activities that may compromise the fairness and integrity of the gaming process.

9.2. If you are suspected of the following actions, including but not limited to:

9.2.1. participation in any form of collusion with other players;

9.2.2. development of strategies aimed at obtaining winnings by dishonest means;

9.2.3. fraudulent actions against other online casinos or payment operators;

9.2.4. registration of chargebacks (return payments) or denial of the fact of making any payments;

9.2.5. creating two or more accounts in an attempt to impersonate another person, regardless of the purpose;

9.2.6. playing roulette with minimal risk (making equal bets on black and red, even and odd, bets covering 25 of the 37 numbers on the table);

9.2.7. using any robots or software devices to participate in the game;

9.2.8. official bankruptcy in the country of residence;

9.2.9. other forms of fraud.

The Casino reserves the right to close a Player’s account and refuse to pay out funds. BitStarz Casino has the sole right to make such a decision and is under no obligation to inform the Player of the reasons for such a decision. BitStarz Casino also reserves the right to report any fraudulent activity committed by the Player to the relevant regulatory authorities.

9.3. In the event of a chargeback by the Player, BitStarz Casino reserves the right to:

9.3.1. collect from the Player an amount equivalent to the amount of available funds on the Player’s balance in order to compensate for damages and losses caused or arising as a result of chargebacks;

9.3.2. request further compensation for losses and financial damages from the Player by contacting him using one of the methods specified during registration (for example, by telephone, email, etc.);

9.3.3. close the Player’s account and/or cancel any winnings obtained as a result of such action or attempted action.

9.4. Advantageous gaming is strictly prohibited at BitStarz Casino. Players acknowledge and agree that BitStarz Casino reserves the right to revoke bonuses and confiscate any winnings obtained through such bonuses in the event of any attempt to abuse welcome bonuses or other promotions, if:

9.4.1. stolen bank cards were used;

9.4.2. chargebacks initiated;

9.4.3. two (or more) accounts have been created for the purpose of abusing casino promotions;

9.4.4. Incorrect registration data was provided;

9.4.5. forged documents were provided;

9.4.6. any other actions have been committed that may cause damage to the casino;

In 9.5. if any of the above actions are detected, the Casino reserves the right to apply restrictive measures, including, but not limited to: cancellation of all winnings obtained in violation of the rules, and permanent restriction of access to the account.

9.6. BitStarz Casino reserves the right to declare a bet, in whole or in part, void if there is reason to believe that any of the following situations have occurred:

9.6.1. The player or his accomplices directly or indirectly influenced the results of the game in order to obtain an illegal benefit;

9.6.2. The player or his accomplices directly or indirectly failed to comply with the BitStarz Casino Rules;

9.6.3. The results of the game were directly or indirectly influenced by fraudulent activity;

9.6.4. Bets were placed that would not have been accepted during the normal operation of the site, but were still accepted at the time when technical problems occurred on the site;

9.6.5. Bets were offered, made and/or accepted due to various types of errors, such as: errors, typos, technical problems, force majeure or any other;

9.6.6. If the processing fee for a cryptocurrency deposit is too low, and there is a corresponding note to this effect on the blockchain, BitStarz Casino reserves the right to confiscate any winnings if it, at its sole discretion, deems such a transaction or the strategy used with such a deposit to be fraudulent in nature.

9.7. If there is suspicion or evidence of manipulation of the casino system, BitStarz Casino reserves the right to refuse to process payouts to the Player or any other person or persons who have manipulated the casino system or attempted to do so. Persons found to be involved in such actions will be charged with a criminal offense. BitStarz Casino reserves the right to terminate access to certain games or promotions on the Website and/or make appropriate changes to restore the gameplay to the state it existed before the violation.

9.8. If the Player becomes aware of a vulnerability or potential software error, they undertake to refrain from exploiting this situation. Furthermore, the Player agrees to immediately notify BitStarz Casino of any such error or vulnerability. If the Player fails to fulfill the obligations set forth in this paragraph, BitStarz Casino is entitled to full compensation for all costs associated with the error or vulnerability, including costs incurred due to the Player’s failure to notify.

9.9. Funds deposited into the Casino are for entertainment purposes only. As a money laundering prevention measure, all deposits are subject to a 1x wagering requirement. This means the Player must wager a total amount equal to the deposit amount before funds are available for withdrawal. Any withdrawals requested before the wagering requirements for the corresponding deposits have been met will be rejected.

9.10. If BitStarz Casino becomes aware that a Player has received a bonus with the intent to maximize profits and withdraw said bonus through fraudulent activity, or in the event of any other attempt to misuse the bonus, BitStarz Casino reserves the right to immediately confiscate any winnings, close the account, and refuse any payouts.

An example of advantage play is postponing a game round, including free spins and bonus rounds, until the player no longer needs to wager the bonus and/or has made a new deposit. In the interests of fair play, even, zero, near-minimum, or hedging bets will be considered unfair play for the purpose of bonus wagering. If BitStarz Casino discovers unfair play, it reserves the right to withhold any payouts and/or confiscate any winnings.10.

Intellectual property rights

10.1 Under no circumstances may the use of the Site result in any personal gain to any user under any intellectual property rights (such as copyright, know-how or trademarks) owned by BitStarz Casino or any third party.

10.2. BitStarz Casino does not grant any rights to use or reproduce any brand names, trademarks and logos displayed on the Website (except as otherwise provided in the Terms and Conditions).11.

Transfer of obligations

11.1. BitStarz Casino reserves the right to transfer and, within the limits of law, delegate obligations under this user agreement. The Player has no right to transfer or otherwise assign their rights and obligations under this agreement.12.

Applicable legislation

12.1. These Terms and Conditions shall come into effect on June 25, 2025. Before playing on the Website, it is strongly recommended that you carefully read the Terms and Conditions. By using the Website, the Player automatically agrees to the Terms and Conditions.

12.2. Do you have questions about the Terms and Conditions? Does everything seem too confusing? We’ve tried to make the Rules as simple as possible, but if anything remains unclear, you can always contact our support team with any questions: via online chat or at [email protected]. We’re available 24/7, 7 days a week.13.

Inactive accounts

13.1. If you have not logged in or logged out of your account for six consecutive months, your account will be assigned inactive (dormant) status. The Casino reserves the right to charge a monthly administrative fee of at least €5 (or the equivalent in the active currency of your gaming account) for as long as your account maintains a positive balance.

13.2. By agreeing to these Terms and Conditions, you authorize the Casino to charge this fee at the beginning of the month following the month in which your account becomes inactive. You will be notified of this by email. The Casino will stop charging the administrative fee once your account becomes active again or your game balance reaches zero.14.

Complaints

14.1 All players are provided with an established procedure for filing complaints with the casino.

14.2. To file a complaint regarding unfair service provision, the Player may contact the support service, following the instructions posted on the website.

14.3. Player complaints are processed by the support department. If the issue cannot be resolved promptly, the Player’s complaint will be forwarded to a higher-level department at BitStarz Casino. The validity of the complaint will be reviewed, and the Player will be notified of the outcome, to the extent possible.

14.4. The Player agrees that in the event of any dispute, the records of the game server shall be the final authority determining the outcome of any claim.

14.5. The Player acknowledges and agrees that in the hypothetical event of a discrepancy between the result displayed on the Player’s screen and the game server’s result, the game server’s results will prevail. The Player also acknowledges and agrees that the game server’s records are the final authority determining the terms and circumstances of the game, as well as its results.

14.6. In the event of such disputes, BitStarz Casino reserves the right to use any available contact information to promptly contact the Player.

14.7. BitStarz Casino only considers claims submitted directly by the respective account owners. Therefore, the Player is not entitled to assign, transfer, transfer, or sell their claim to any third party. BitStarz Casino reserves the right to reject claims submitted by a third party other than the original account owner.

14.8. If you are dissatisfied with the Casino’s decision, you may submit a complaint to the relevant gambling regulatory authority or request its consideration through one of the special arbitration platforms for online casinos.15.

Validity period

15.1 The Player acknowledges and agrees that any claim in relation to these Terms and Conditions or any service provided by BitStarz Casino must be brought within six (6) months from the date on which the relevant grounds arose.16.

Untranslatability of rights

16.1. The Player is prohibited from sub-assigning, transferring, or transferring any title to claims against BitStarz Casino related to these Terms and Conditions, use of the Site, or participation in the Games, under any name, without the consent of BitStarz Casino. This prohibition is provided for in the clause on the inadmissibility of transfer of rights (clause 2, Article 83, Volume 3 of the Civil Code) and extends to the transfer of any assets of any value, including, but not limited to, game accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, including legal, commercial, or other. The prohibition on the said transfers of rights also extends, without limitation, to encumbrance, pledge, assignment, usufruct, trade, brokerage operations, mortgage, and/or donation in cooperation with a fiduciary or any other third party, company, individual, or legal entity in any form.17.

Arbitration

17.1. Any dispute that may arise between the Player and BitStarz Casino, including its successors or assigns, as a result of these Terms and Conditions or as a result of further agreements and other actions in connection with these Terms and Conditions shall be resolved exclusively by arbitration in the territory of Curacao and in accordance with the Civil Procedure Code of Curacao.

Last updated: June 25, 2025