Protection of personal data

General Provisions

Bitstarz1.ca is committed to protecting users’ personal data. Our Privacy Policy explains how we collect, use, transfer, and protect users’ personal data, ensuring full compliance with applicable data protection laws.

Definitions used:

  1. Personal data: any information relating to an identifiable natural person, including, but not limited to, full name, address, identification numbers, financial information and gaming activity history.
  2. Processing: any operation performed on personal data, such as collecting, storing or disclosing.
  3. Data subject: the individual to whom the personal data relates.

Data collection: what, how and why do we process it?

Personal data may be obtained:

  1. Directly – when registering an account, during the game, or when contacting support.
  2. Automatically – using cookies, tracking technologies and website usage analysis.
  3. Through third parties, including financial institutions, regulators and fraud prevention agencies.

We may collect and process the following categories of personal data:

  1. Account registration details: full name, date of birth, identification documents, residential address, email address and contact details.
  2. Financial and transaction data: bank details, payment card information, deposits, withdrawals, winnings and other gaming-related transactions.
  3. Game data: game activity, bet details, win/loss history and game preferences.
  4. Technical data: IP address, geolocation, device data, etc.
  5. Identity verification data: official documents used to comply with know-your-customer (KYC) and anti-money laundering (AML) requirements.
  6. Other data: other information required to provide online casino services.

We process personal data for the following purposes:

  1. Account Management: Create and maintain user accounts.
  2. Financial transactions: secure processing of deposits and withdrawals.
  3. Gaming services: ensuring fair and responsible gaming.
  4. Compliance with laws and regulations: Fulfilment of anti-fraud (AML) obligations and compliance with gambling laws.
  5. Marketing and communications: sending promotional offers with the user’s consent.
  6. Fraud detection and prevention: ensuring platform security and integrity.
  7. Improving user experience: optimizing website performance and service quality.

Processing is carried out on the following legal grounds:

  1. Contractual obligations are necessary conditions for the provision of our services.
  2. Legal obligations – in accordance with gambling and AML legislation, as well as other regulatory requirements.
  3. Legitimate interest – ensuring platform security, preventing fraud, improving user experience, performing business analytics, etc.
  4. Consent – ​​obtained for optional services such as promotions and marketing.

Personal data is retained for no longer than the periods required by the legal, regulatory, and operational requirements listed above. Financial information is retained for at least 5 years in accordance with anti-fraud laws (AML).

Security measures we implement:

We use security measures, such as encryption and access restrictions, to protect users’ personal data. In the event of a personal data breach, affected parties and relevant regulatory authorities will be notified in full compliance with the law.

Data transfer

We may share users’ personal information with the following third parties:

  1. Service providers who perform tasks related to our business activities (e.g. IT, data storage, marketing, legal advice, etc.);
  2. Government bodies; third parties in the event of corporate transactions (e.g. mergers, acquisitions, reorganizations or sales of businesses or assets).
  3. When personal data is transferred to other countries, we ensure all necessary measures to protect it, including contractual obligations and compliance with the required data protection standards.

Some of the Company’s employees (including the data protection officer, AML officer, payment and fraud specialists, support service employees, CRM department, VIP managers and other specialists) may have access to users’ personal data as part of their duties.

All employees with access to players’ personal data have entered into confidentiality agreements in full compliance with gambling, information protection, and privacy regulations.

Rights of the data subject

You have the right to access and control your personal data stored by bitstarz1.ca. These rights include:

  1. Right to information – you have the right to know how your data is collected and used.
  2. Right of access – you can request a copy of your data free of charge by contacting us.
  3. Right to rectification – you can request that inaccurate or incomplete data be corrected (supporting documentation may be required).
  4. Right to object – you can object to data processing if it affects your fundamental rights (we, in turn, reserve the right to demonstrate that there are overriding legitimate grounds for data processing).
  5. The right to erasure – you can request that your data be erased if there is no legal basis for storing it.
  6. Right to data portability – you can request that your data be transferred in a structured and commonly used format.
  7. Right to withdraw consent – you can withdraw consent at any time without affecting the lawfulness of previous processing.

You can exercise the above rights by submitting a corresponding request in writing.


Valid from: 25/06/2025

Last updated: June 25, 2025